The Unfolding

About this book

Change and uncertainty go hand in hand...but uncertainty often causes most of the problems. These 9 powerful "counterintuitive moves" reduce people's feelings of helplessness, protect productivity, and set the stage for successful organizational change. Lots of people find it more difficult to endure the ambiguity and waiting than to deal with actual changes once they occur. The "hang time" between announcement and implementation is typically very stressful and destabilizing. Uncertainty can damage productivity, quality, customer service, talent retention...and, ultimately, profitability. This handbook