The Aftermath of the COVID-19 Pandemic

About this book

The COVID-19 pandemic caused havoc in the health and economic welfare of consumers as markets were disrupted. Consumers did not always have access to essential goods and services and the vulnerable and disadvantaged consumers were affected even harder. Several consumers have been the prey of unfair business practices. At the same time, the pandemic has fueled a digital surge.The digital economy has brought the largest opportunities to consumers amid the COVID-19 crisis. Electronic commerce of goods and services is booming as consumers increasingly rely on digital platforms for online shopping, virtual meetings, and educational purposes. Online information campaigns are the fastest and most efficient means of reaching out to millions of consumers. Dispute resolution for consumers is swiftly transiting towards digital means.However, the digital economy is also a source of some of the greatest challenges to consumers in the wake of the COVID-19 crisis. Challenges include the proliferation of price gouging for medical equipment, such as masks and hand sanitizers, but also basic consumer goods; the rise of misleading and deceptive online marketing techniques exploiting consumers by falsely claiming that a product can prevent or cure an infection of the virus; and other scams such as financial fraud and fishing schemes. Moreover, the digital divide increased the gap between vulnerable and disadvantaged consumers.Individuals, families and businesses suffered the menace of covid threat. Didn't you?. If you did then follow me lets take a journey to all the happenings of Covid-19 Pandemic.