Reinventing Service at the IRS: Report of the Customer Service Task Force National Performance Review

About this book

Includes responses from 30 front-line IRS employees & managers. The Task Force reviewed customer complaints & reports on the IRS, interviewed experts & employees, & listened to the concerns of the American taxpayer. The IRS has already implemented some of the reports recommendations. Sections: a new direction for service; simplify forms, notices & correspondence; provide better telephone service; provide better face-to-face service; help small bus.; create a problem solving system that works; prepare for a paperless future; treat taxpayers as customers; ensure fair treatment for taxpayers; measure what you want to get; & help employees serve customers