Vineet Nayar

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Employees First, Customers Second: Turning Conventional Management Upside Down

by Vineet Nayar

Rating: 4.2 ⭐

MORE THAN 100,000 COPIES SOLDOne small idea can ignite a revolution just as a single matchstick can start a fire.One such idea-putting employees first and customers second-sparked a revolution at HCL Technologies, the IT services giant.In this candid and personal account, Vineet Nayar-HCLT’s celebrated CEO-recounts how he defied the conventional wisdom that companies must put customers firs

Year: 2010Pages: