Robert Jackall

Robert Jackall's Moral Mazes offers an eye-opening account of how corporate managers think the world works, and how big organizations shape moral consciousness. Based on extensive interviews with managers at every level of two industrial firms and of a large public relations agency, Moral Mazes takes the reader inside the intricate world of the corporation. Jackall reveals a world where hard work does not necessarily lead to success, but where sharp talk, self-promotion, powerful patrons, and sheer luck might. Cheerfully-bland public faces mask intense competition in this world where people hide their intentions, and accountability often depends on the ability to outrun mistakes. In this topsy-turvy world, managers must bring often unforgiving technology and always difficult people together to make money, an uncompromising task demanding continual compromises with conventional truths. Moral questions become merely practical concerns and issues of public relations. Sooner or later, managers find themselves wondering how to act in such a world and still maintain a sense of personal integrity. This brilliant, sometimes disturbing, often wildly funny study of corporate thinking, decision-making, and morality presents compelling real life stories of the men and women charged with running the businesses of America. It will interest anyone concerned with how big organizations actually function, or with the current moral malaise in our public life.

Four bullet-torn bodies in a drug-ridden South Bronx alley. A college boy shot in the head on the West Side Highway. A wild shootout on the streets of Washington Heights, home of New York City’s immigrant Dominican community and hub of the eastern seaboard’s drug trade. All seemingly separate acts of violence. But investigators discover a pattern to the mayhem, with links to scores of assaults and murders throughout the city.In this bloody urban saga, Robert Jackall recounts how street cops, detectives, and prosecutors pieced together a puzzle-like story of narcotics trafficking, money laundering, and murders for hire, all centered on a vicious gang of Dominican youths known as the Wild Cowboys. These boyhood friends, operators of a lucrative crack business in the Bronx, routinely pistol-whipped their workers, murdered rivals, shot or slashed witnesses to their crimes, and eventually turned on one another in a deadly civil war. Jackall chronicles the crime-scene investigations, frantic car chases, street arrests at gunpoint, interviews with informants, and knuckle-breaking plea bargaining that culminated in prison terms for more than forty gang members.But he also tells a cautionary tale—one of a society with irreconcilable differences, fraught with self-doubt and moral ambivalence, where the institutional logics of law and bureaucracy often have perverse outcomes. A society where the forces of order battle not just violent criminals but elites seemingly aligned with forces of disorder: community activists who grab any pretext to further narrow causes; intellectuals who romanticize criminals; judges who refuse to lock up dangerous men; federal prosecutors who relish nailing cops more than crooks; and politicians who pander to the worst of our society behind rhetorics of social justice and moral probity. In such an up-for-grabs world, whose order will prevail?

Detectives work the streets—an arena of action, vice, lust, greed, aggression, and violence—to gather shards of information about who did what to whom. They also work the cumbersome machinery of the justice system—semi-military police hierarchies with their endless jockeying for prestige, procedure-driven district attorney offices, and backlogged courts—transforming hard-won street knowledge into public narratives of responsibility for crime. Street Stories, based on years of fieldwork with the New York City Police Department and the District Attorney of New York, examines the moral ambiguities of the detectives’ world as they shuttle between the streets and a bureaucratic behemoth.In piecing together street stories to solve intriguing puzzles of agency and motive, detectives crisscross the checkerboard of urban life. Their interactions in social strata high and low foster cosmopolitan habits of mind and easy conversational skills. And they become incomparable storytellers. This book brims with the truth-is-stranger-than-fiction violence of the underworld and tells about a justice apparatus that splinters knowledge, reduces life-and-death issues to arcane hair-splitting, and makes rationality a bedfellow of absurdity.Detectives’ stories lay bare their occupational consciousness—the cunning and trickery of their investigative craft, their self-images, moral rules-in-use, and judgments about the players in their world—as well as their personal ambitions, sensibilities, resentments, hopes, and fears. When detectives do make cases, they take satisfaction in removing predators from the streets and helping to ensure public safety. But their stories also illuminate dark corners of a troubled social order.

Everywhere we turn, we are exhorted to spend money, join organizations, rally to causes, or express outrage. Image Makers is a comprehensive analysis of this age of modern advocacy-from commercials to public service ads to government propaganda-and its roots in advertising and public relations.

Book by Jackall, Robert