Ken Blanchard

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans. "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

A modern day parable teaching the joy of generosity, service, and relationships. In the tradition of the best-seller The One Minute Manager, authors Ken Blanchard and fast-food entrepreneur S. Truett Cathy (Chic-Fil-A) create a parable that demonstrates the virtues of generosity. The Broker is a young man on the way up the corporate ladder who has found a niche for making money through high-tech investing. His imposing home, his chauffeur-driven limousine, his deep-sea fishing boat, and his rubbing shoulders with leading New York executives create the illusion of success, yet deep inside he is restless and feels insignificant. He reads an article about The Executive, the CEO of a very large and successful company, who claims the greatest joy in his life is his ability to give to others. This piques The Broker's curiosity. He thinks he might get a competitive edge by meeting with The Executive. The Broker is impressed by all the antique and collector automobiles in the first floor lobby of The Executive's office building. 'He must really worship cars,' he tells The Assistant. 'Not at all,' The Assistant says. 'He displays these extraordinary machines to inspire us--to remind us that each of us is unique.' The Broker's worldview continues to be shaken and turned upside down as he talks to The Executive and hears the principles that form his life. The Executive describes the plan he has developed that turns giving into a tremendous pleasure. He calls it The Generosity Factor--a way to give time, talent, treasure, and touch to those in need. The advice The Broker receives and the relationship he develops with The Executive provide a pleasant surprise and a unique twist on what it means to truly succeed--whether in business, at home, or in life.

Ken Blančard i njegovi koautori u ovoj sjajnoj knjizi predstavljaju interesantnu poslovnu parabolu i upućuju čitaoce na to kako da primene svetski poznati metod samorukovođenja. Priča je usredsređena na mladog i ambicioznog Stiva, koji je blizu toga da ostane bez posla. Srećom, upoznaje Kejlu, koja mu otkriva tajne Menadžera za jedan minut. Nove veštine i znanja koja usvaja pomažu Stivu da zadrži posao, ali i da odbaci ulogu žrtve kako bi nastavio da se razvija, uči i bude sve uspešniji. Izmenjeno i dopunjeno izdanje knjige pomaže svima koji žele da napreduju i postignu uspeh na svim nivoima. Ultimativni vodič za postizanje uspeha.Ken Blančard je poznati američki autor rođen 1939. Glavni je duhovni vođa Kompanija Kena Blančarda, koje se bave razvojem ljudskih resursa na svetskom nivou. Suzan Fauler je autor šest knjiga. Sa Kenom Blančardom napisala je i delo Rukovođenje navišem nivou. Lorens Hokins je svetski priznat konsultant u oblasti menadžmenta. Sa Blalnčardom i Faulerovom osmislio je program Samorukovođenje.

Leadership legend and bestselling author Ken Blanchard returns with trust expert and thought leader Randy Conley to present a structured playbook based on the bestselling Simple Truths of Leadership.The companion playbook to Simple Truths of Leadership expands on the book’s 52 essential principles of servant leadership and trust building. This structured playbook provides weekly prompts and exercises to help you track your progress toward your leadership goals. It focuses on one Simple Truth per week and includes: A summary of each Simple Truth A game plan for using each truth in your workplace, including thought-provoking questions and exercises to challenge your thinking and cause you to consider new ideas about leadership A Call to Action to “Try It This Week” With so much of today’s workforce feeling disengaged from the work they do, it’s critical for leaders to move away from self-serving methods and embrace servant leadership to put their followers’ needs before their own. And by journaling alongside servant leadership principles, you will be able to turn the common sense behind these simple truths into common practice for you and your organization.

Please Read Brand New, International Softcover Edition, Printed in black and white pages, minor self wear on the cover or pages, Sale restriction may be printed on the book, but Book name, contents, and author are exactly same as Hardcover Edition. Fast delivery through DHL/FedEx express.

Blanchards essenti‘le visie op leiderschapIn 'Het geheim van leiderschap' behandelt Ken Blanchard zijn essenti‘le visie op 'A Leader should SERVE.' Die vijf letters staan voor de vijf pilaren, de vijf aandachtspunten voor het nieuwe leiderschap, dat zich richt op de persoonlijke ontwikkeling van medewerkers en het concreet maken van een visie voor de organisatie. Grote thema's tot de essentie terugbrengen, dat is Blanchards kracht. Dat hij dat ook nog eens in de zeer leesbare vorm van een parabel doet, is mooi meegenomen.

One simple idea can set you Don't take on a problem if it isn't yours! One of the most liberating books in the extraordinary One Minute Manager Library teaches managers an unforgettable how to have time to do what they want and need to do. The authors tell why managers who accept every problem given them by their staffs become hopeless bottlenecks. With a vivid, humorous, and too familiar scenario they show a manager loaded down by all the monkeys that have jumped from their rightful owners onto his back. Then step by step they show how managers can free themselves from doing everyone else's job and ensure that every problem is handled by the proper staff person. By using Oncken's Four Rules of Monkey Management managers will learn to become effective supervisors of time, energy, and talent -- especially their own.If you have ever wondered why you are in the office on the weekends and your staff is on the golf course, The One Minute Manager Meets the Monkey is for you. It's priceless!

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Jednominutowy Menedżer i przywództwo w jasny i prosty sposób uczy menedżerów sztuki Przywództwa Sytuacyjnego – prostego systemu, w którym nie uznaje się tradycyjnej postawy, polegającej na traktowaniu wszystkich podwładnych w ten sam sposób. Dowiesz się z niej, dlaczego indywidualne dostosowywanie stylów kierowania do poszczególnych pracowników jest tak ważne, dlaczego warto wiedzieć, kiedy należy udzielać wskazówek, wspierać, a kiedy krytykować, oraz jak wybrać styl przywództwa najlepszy dla danej osoby. Dowiesz się także, jak konsekwentne stosowanie jednominutowych technik poprawi jakość zarządzania i przyczyni się do wzrostu motywacji wśród pracowników twojej firmy. Ta godna uwagi, a zarazem łatwa w odbiorze książka zawiera podstawowe wiadomości i wskazówki na temat kreatywnego, spersonalizowanego przywództwa, dzięki którym twoi ludzie zaczną uzyskiwać najlepsze wyniki, a firma osiągnie najwyższe jak dotąd obroty finansowe. Książka ta stanie się dla ciebie przewodnikiem, do którego będziesz wielokrotnie powracał, dopóki posługiwanie się zróżnicowanymi stylami przywództwa w kierowaniu pracą innych i wspieraniu jej nie stanie się twoją drugą naturą, zarówno w roli menedżera, jak i rodzica.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans."Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

With a new foreword by Ken Blanchard The original, bestselling blockbuster which has transformed businesses world wide. The blockbuster number one international bestselling phenomenon is back ! not that it ever really went away. This easily-read story quickly demonstrates three very practical management One Minute Goals, One Minute Praisings and One Minute Reprimands. The One Minute Manager also includes information on several studies in medicine and in the behavioural sciences, which help readers understand why these apparently simple methods work so well with so many people. The book is brief, the language is simple, and best of all ! it works.

Your competitive edge in today's business environment is in how your customers are treated. If you want to succeed, it's time to get creative about customer service! The Simple Truths of Service unforgettable true story about a very special young man who takes a chance and changes the culture of a grocery store. Each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book

Ken Blanchard's phenomenal best sellers, such as The One Minute Manager and Raving Fans, have made him a globally recognized business legend. Now, he has joined with noted business author Steve Gottry to explore one of the most common and insidious problems plaguing the procrastination. The On-Time, On-Target Manager tells the highly recognizable story of Bob, a middle manager who tends to put things off to the last minute. He misses deadlines, rationalizes, justifies, and tries to explain. Luckily, Bob is sent to his company's CEO, a new kind of CEO, the "Chief Effectiveness Officer", who helps him deal with the three negative side effects of lateness, poor work quality, and stress to himself and others. Bob learns how to overcome procrastination, and transforms himself into a productive On-Time, On-Target Manager through the Three P strategy.With this engaging parable, Blanchard and Gottry tackle the problem of procrastination head-on, offering practical strategies any professional can immediately put into practice to improve his or her performance.

Leadership audio book

Swedish / Svenska

या पुस्तकात छोटी आणि सुबोध कथा आहे. जी ‘एका मिनिटाचे ध्येय’, ‘एका मिनिटाची प्रशंसा’ आणि ‘एका मिनिटाचे पुनःमार्गदर्शन (नवीन तिसरे रहस्य)’ ही तीन महत्त्वाची रहस्यं आपल्यासमोर उलगडते. ही कथा व्यवहाराधिष्ठित विज्ञान आणि चिकित्सा अध्ययनांवर आधारित आहे. वरकरणी सहजसोपे दिसणारे हे मार्ग असंख्य लोकांच्या बाबतीत इतक्या उत्तम पद्धतीने कसे काम करतात, हेच ही कथा सांगते. यात सांगितलेल्या गोष्टी स्वतःच्या जीवनात वापरल्याने तुम्हाला त्यांचा लाभ कसा होऊ शकतो, हे या पुस्तकातून कळते.

BOOKS IN SPANISH

Pozitif Iliskilerin Gücü; Iste ve Evde Daha Etkili Olun

industry Pub 2018-01-01 200 Chinese electronic industry press in this 10 anniversary edition. Ken and mark seem to have prompted central to the success of leaders.New young director Debbie to manage things upset an...

Wat is de grootste wens van managers tegenwoordig? Dat hun medewerkers zelfstandig en verantwoordelijk aan de slag gaan. Wat is de belangrijkste klacht van medewerkers? Dat hun baas te weinig reageert op hun wensen, wat zij nodig hebben om hun werk goed te kunnen doen. Hier komen we op het terrein van empowerment, en dat is de specialisatie van Ken Blanchard. Dit boek doet u, in de traditie van het bekende De One-Minute Manager, kort en helder uit de doeken hoe u uw medewerkers echte verantwoordelijkheid en zelfstandigheid kunt geven – maar die moet u ze dan ook toestaan! Iedere leider van vandaag zal zich hierin kunnen herkennen en de lessen uit dit boek kunnen toepassen in haar of zijn situatie. Ken Blanchard is de onvolprezen (co-)auteur van eversellers als De One Minute Manager, Gung Ho! en Wie heeft mijn kaas gepikt? Hij heeft inmiddels al meer dan 20 boeken op zijn naam staan, en leidt in Amerika zijn Ken Blanchard Group of Companies.

Le frein principal à l’épanouissement personnel et professionnel tient à une baisse d’enthousiasme. Lorsque nous sommes démoralisés, nous manquons de motivations pour atteindre nos objectifs au travail, profiter des bonheurs en famille ou en amour... La méthode proposée ici s’inspire des principes de la pensée positive pour nous aider à retrouver le goût de nos carrières et de nos relations humaines. Exposée au fil d’une histoire édifiante, elle renforce la confiance en soi, souligne les succès plutôt que de s’appesantir sur les échecs et «redirige» les attitudes négatives afin d’obtenir du constructif. Au lieu de comptabiliser vos fiascos, et ceux des autres... soyez fiers de vousC’est le début de la réussite!Qu’avons-nous en commun avec les cétacés? Bien plus qu’il n’y paraît au premier coup d’oeil! Tout comme les mammifères marins, les êtres humains s’améliorent quand on souligne leurs qualités, leurs progrès et leurs efforts plutôt que leurs défaillances, leurs erreurs et leurs baisses de régime. En suivant les techniques de dresseurs d’épaulards au SeaWorld d’Orlando, le chef d’entreprise Wes Kinglsey découvre que ce qui galvanise nos relations avec les autres, raccommode parents et enfants et soude les équipes professionnelles tient à un changement d’état d’esprit. Exit la stratégie de la carotte et du bâ rien ne vaut l’éloge et la reconnaissance des atouts de chacun.Please This audiobook is in French.

How can you become a more successful manager, a stronger team leader, and a motivator who gets the best results from a group? Ken Blanchard and Marc Muchnick's The Leadership Pill provides the answer. In the best selling tradition of Whale Done! and The One Minute Manager, their entertaining and inspiring new book is a parable about the competition between two leaders with totally different management styles - a story that reveals the ingredients of truly effective leadership. Consider this tantalizing What if there were a pill that could actually stimulate the natural powers of the mind and body to provide leadership? In the story, an amazing new pill heightens one leader's powers, but contains the wrong ingredients, stimulating him in an obsessive and shortsighted direction with disastrous results.In contrast, the Effective Leader, working without a pill, proclaims that "only through sustainability can our teams remain motivated and successful." An inspiring and supportive leader, he supplies the right ingredients, earning his team's respect and trust with a blend of integrity, partnership, and affirmation. The hard-won result is a highly motivated team producing consistent top performance and genuine success. Ultimately it is recognized that "leadership for a lifetime" is much easier to digest than a pill for leaders looking for a quick fix.Destined to be a transforming experience for countless readers, The Leadership Pill shows business managers at any level how to apply the right techniques for getting both results and the commitment of their people, even when the pressure to perform is high.

Sayfa Sayisi: 240Baski Yili: 2007Dili: TurkceYayinevi: Haberci